Cancellation and Refund Policy
At ServerHump.com (CloudHump Technologies Private Limited), we value our customers and strive to provide a seamless experience.
In the event that you are not satisfied with our services, we offer a 15-day money-back guarantee.
Please review the following terms and conditions regarding cancellations and refunds:
Cancellation Process:
- To initiate a cancellation, the user must open a support ticket within 15 days from the date of purchase.
- The support ticket should include relevant details such as the account username, invoice number, and a brief explanation of the reason for cancellation.
- Cancellation requests received after the 15-day period will not be eligible for a refund.
Refund Process:
- Upon receiving a valid cancellation request, our support team will review the details and process the refund accordingly.
- Refunds will be issued to the original payment method used for the purchase.
- The refund process will be completed within 7 working days from the date of the approved cancellation.
- Please note that the refund will be issued to the same payment method that was used for the initial transaction.
Exceptions:
- Any additional services, add-ons, or customizations beyond the standard package may not be eligible for a refund.
- Refunds will not be granted for accounts that have violated our Terms of Service.
Contact Information:
If you have any questions or concerns regarding our cancellation and refund policy, please contact our support team at [email protected]. We are here to assist you and ensure a satisfactory resolution.
Changes to the Policy:
ServerHump.com (CloudHump Technologies Private Limited) reserves the right to modify or update this cancellation and refund policy at any time without prior notice. Please check our website for the latest policy information.
Thank you for choosing ServerHump.com. We appreciate your trust in our services.
Last Updated: 25 December 2023
